Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase.
If you are not satisfied with your order, you may return the item within 30 days of receiving it for a refund or replacement.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Before returning any item, please contact our customer service team at:

info@batterypoweruk.co.uk

Our team will provide the return instructions.

Please note that customers are responsible for return shipping costs, unless the item is defective or incorrect.

Damaged or Incorrect Items

If you receive an item that is:

• damaged
• defective
• incorrect

please contact us within 48 hours of delivery with photos of the item and packaging.

We will arrange a replacement or refund as quickly as possible.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 1–2 billing cycles for the refund to appear on your statement depending on your bank.
Delivery charges and service fees are non-refundable unless the return is due to our error.

Warranty Policy

All batteries sold on batterypoweruk.co.uk are covered by a 12-month limited warranty.
This warranty covers manufacturing defects and faulty materials under normal use.
The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse or improper installation
• Damage caused by incompatible chargers
• Physical damage or water damage

If your battery develops a fault during the warranty period, please contact us with:

• Your order number
• Description of the issue
• Photos or video if available

Our support team will assist you with troubleshooting, replacement, or warranty service.

Terms & Conditions

General
By using our website batterypoweruk.co.uk, you agree to comply with and be bound by the following terms and conditions.
We reserve the right to update these terms at any time without prior notice.

Product Information

We make every effort to ensure that product descriptions, images, and specifications are accurate.
However, minor variations may occur due to manufacturer updates or product improvements.

Pricing

All prices listed on our website are in GBP (£) and include applicable taxes unless otherwise stated.
We reserve the right to change prices at any time without prior notice.

Order Acceptance

After placing an order, you will receive an order confirmation email.
This email confirms receipt of your order but does not guarantee acceptance.
We reserve the right to cancel orders in cases such as:

• pricing errors
• stock shortages
• suspected fraudulent transactions

Limitation of Liability

BatteryPowerUK shall not be liable for any indirect or consequential damages arising from the use of our products.
Customers are responsible for ensuring compatibility with their devices before purchase.

Contact Information

If you have any questions about these terms or policies, please contact us at:
Email:
info@batterypoweruk.co.uk